MGMT CH 2

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Information processing

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56 Terms

1

Information processing

________ is at the heart of the next transformation of work and managing organizations.

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2

Information technology

________ is constantly changing the nature of work itself within the organization and the managers job.

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3

Supply chain management

________ is complicated due to shortages, unions, lack of substitutes and need to coordinate suppliers.

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4

Management practices

________ must be tailored to the cultural contexts within which an organization operates.

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5

Global competition

________ has increased pressure on companies to improve the quality of goods and services delivered.

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6

Free trade areas

________ creates opportunities for manufacturing organizations to reduce costs.

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7

Cultural intelligence

________- an appreciation of how national cultures differ.

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8

Government regulations

________: national and global policies can prevent entry at both industry and country levels.

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9

Threats

________: issues that can devastate an organization if managers are unable to sell products and revenues /profits plunge.

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10

Potential competitors

________: organizations not currently in a task environment but with resources to enter.

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11

Uncertainty avoidance

________: How much tolerance is there for individual beliefs and actions.

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12

Ability

________ to predict events is determined by rate of change and complexity of the environment.

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13

National culture

________: the set of values that a society considers important and the norms of behaviour that are acceptable in society.

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14

Protectionism

________: tariffs or quotas on imported goods to bolster domestic production of manufactured goods.

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15

Privatization

________: organizations once controlled by the state are sold to individuals or corporations.

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16

Managers

________ view the global environment as open- companies are free to buy from, or sell to, whichever companies and countries they choose.

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17

domestic markets

Historically, managers were focused on ________ due to barriers of distance and culture.

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18

Deregulation

________: opening industries previously controlled by the state to free market competition.

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19

Brand loyalty

________: customers preference for the products or organizations currently in the task environment.

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20

Certainty

________: state of environmental forces that is stable enough to predict possible outcomes of decisions.

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21

Social structure

________: the arrangement of individuals or groups in a society.

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22

Uncertainty

________: state of environmental forces that is so dynamic managers can not predict the probable outcomes of actions.

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23

Economies of scale

________: cost advantages associated with large operations such as buying raw material in bulk.

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24

Stakeholders

________: the persons, groups and institutions that are affected by internal and external environments.

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25

power of distributors

Selling directly online weakens the ________.

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26

nature of distributors

Changing ________ and distribution methods brings threats and opportunities for managers.

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27

outcomes of changes

Demographic forces: ________ in the characteristics of a population.

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28

External environment

________: forces operating beyond boundaries of organization.

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29

Internal environment

________: forces operating within an organization and stemming from structure and climate.

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30

Large distributors

________ are so powerful they can control customers access to an organizations goods and services.

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31

Free trade agreements

________ (NAFTA, EU) designed to lower barriers to the free flow of goods and services between nations.

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32

Internal environment

forces operating within an organization and stemming from structure and climate

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33

Opportunities

openings for managers to strengthen their organization by making and selling more products, obtaining more resources and capital or opening markets

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34

Threats

issues that can devastate an organization if managers are unable to sell products and revenues/profits plunge

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35

Potential competitors

organizations not currently in a task environment but with resources to enter

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36

Economies of scale

cost advantages associated with large operations such as buying raw material in bulk

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37

Brand loyalty

customers preference for the products or organizations currently in the task environment

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38

Government regulations

national and global policies can prevent entry at both industry and country levels

New cards
39

Deregulation

opening industries previously controlled by the state to free market competition

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40

Privatization

organizations once controlled by the state are sold to individuals or corporations

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41

Social structure

the arrangement of individuals or groups in a society

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42

National culture

the set of values that a society considers important and the norms of behaviour that are acceptable in society

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43

Individualism vs collectivism

Are individual freedoms and self-expression more important than contribution to the group

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44

Power difference

are inequalities in power due to difference in   capabilities and heritage

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45

Achievement vs nurturing

Is success or quality of life more important

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46

Uncertainty avoidance

How much tolerance is there for    individual beliefs and actions

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47

Orientation

is it long-term or short-term

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48

Demographic forces

outcomes of changes in the characteristics of a population

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49

Managers view the global environment as open

companies are free to buy from, or sell to, whichever companies and countries they choose

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50

Free-trade doctrine

if each country specializes in the production of goods and services that it can produce most efficiently, this will make best use of global resources

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51

CEO and top-management

devise strategies

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52

Middle managers

collect relevant information

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53

First-line managers

use resources more efficiently and customer service

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54

Uncertainty

state of environmental forces that is so dynamic managers cannot predict the probable outcomes of actions

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55

Certainty

state of environmental forces that is stable enough to predict possible outcomes of decisions

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56

Healthy ethical standards

encourages managers to question operations and to find new and better ways to plan, organize, lead and control

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