AQA A level business Unit 2

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authority

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46 Terms

1

authority

power to carry through an action

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2

communication

exchange of information between parties

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3

decentralisation

passing authority from centre of organisation to those working elsewhere in the business

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4

decision tree

model that represents the likely outcomes for a business of a number of courses of action

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5

delegation

passing authority down the organisational hierarchy

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6

empowerment

providing subordinates with means to exercise power

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7

ethics

moral principles, should underpin decisions

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8

external environment

external forces that influence business activity

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9

leadership

functions of ruling, guiding and inspiring others

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10

management

getting things done through others

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11

net gains

expected value of an action minus costs

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12

non-programmed decisions

decisions that require unique solutions

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13

opportunity cost

The next best alternative foregone

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14

probability

change of a particular event occurring

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15

programmed decisions

familiar and routine decisions

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16

risk

chance of incurring misfortune or loss

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17

scientific decision making

based on data and uses rational approach

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18

social responsibility

duties a business has towards stakeholders groups

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19

stakeholder engagement

process where managers involve groups in decisions that effect them

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20

stakeholders

groups with an interest in a business

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21

uncertainty

unpredictable situations with lack of knowledge

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22

Blake Mouton Grid

people or task oriented

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23

Tannenbaum Schmidt continuum

set objectives, analyse, lead, make decisions, review

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24

What managers do

set objectives, analyse, lead, make decisions, review

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25

PESTLE

Political, Economic, Social, Technological, Legal, Environmental

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26

data needs:

reliability, timely, quantity

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27

internal & external reasons to review decisions

corporate culture, skills and employees, lack financial control

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28

management styles

authoritarian, laissez-faire, paternalistic, democratic, bureaucratic, tannenbaum schmidt, blake mouton, mcgregor x, mcgregor y

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29

McGregor X

workers are lazy and need supervisions

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30

McGregor Y

workers are self motivated problem solvers

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31

Authoritarian

tells employees what to do

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32

Laissez-faire

lets employees make decisions

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33

paternalistic

steps in on decisions when needed

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34

democratic

listens to employees about decisions

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35

Blake Mouton types

country club, team, produce or perish, impoverished, middle of the road

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36

influence leadership style

structure, situation, culture, task, employees, time

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37

strategic decision

setting overall plan

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38

tactical decision

day to day decision

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39

expected value

probability multiplied by outcome

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40

stakeholder expectations

win win or win lose

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41

corporate social responsibility

commitment to contribute to community and environment

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42

country club leader

high concern for people, low concern for task

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43

team leader

high concern for people, high concern for task

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44

impoverished leader

low concern for people, low concern for task

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45

authoritarian

low concern for people, high concern for task

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46

middle of the road leader

medium concern for people, medium concern for task

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