Org Comm Exam 2

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Task Time

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72 Terms

1

Task Time

refers to an organic sense of time where work is shaped by the demands of the tasks to be performed

ex: life in a farming community is shaped by the seasons; working long hours in the harvest season contrasts with the more limited amount of labor in the winter months

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Clock Time

-was not only crucial for the development of mass-production techniques but also as a means of controlling a workforce for whom independent work was the norm

-it is still the defining feature of work for many people

-an employee’s level of power and prestige is at least partly reflected by how independent he or she is from the clock

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communication

the dynamic, ongoing process of creating and negotiating meanings through interactional symbolic (verbal and nonverbal) practices, including conversation, metaphors, rituals, stories, dress, and space

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organizational communication

the process of creating and negotiating collective, coordinated systems of meaning through symbolic practices oriented toward the achievement of organizational

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direct control

The simplest way to control employees is to direct them in explicit ways and then monitor their behavior to make sure they are performing adequately

-one problem is that supervisors are not always able to directly control worker productivity

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organizational control

a response to employee efforts to exercise autonomy

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technological control

the implementation of various forms of organizational technology to control worker productivity

ex: Henry Ford’s introduction of the moving production line in automobile manufacturing in 1913

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bureaucratic control

a mechanism to counter some of the excesses of early capitalism, characterized by boom and bust cycles in which little long-range planning occurred

-tend to promote taken-for-granted ways of behaving

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ideological control

the corporate development of a system of values, beliefs, and meanings with which employees are expected to identify strongly

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biocratic control

“biocracies” focuses on the idea that in the current, post-Fordist organization, it is “life itself” (bios) that companies are attempting to capture

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critical communication capacities

to question commonsense thinking and interrogate our “direct” experience of the world

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capitalism

forces workers to sell their labor and work for someone else

-the dominant economic and political system

-workers are no longer able to produce for themselves what they need to live

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Marx (Karl)

-provides an analysis of the historical development of different economic systems: Tribal, ancient, feudal, and capitalist

-Developed the theory of historical materialism

-Marx uses the theory of ideology to show how economic structure in society has a direct impact on the system of ideas that prevail in that society.

  • According to Marx, “the ideas of the ruling class are in every epoch the ruling ideas.”

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historical materialism

analyzes history according to different modes of production (common ownership (tribal), citizen-slave (ancient), aristocrat-serf (feudal), and capitalist-wage laborer (capitalist)

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surplus value

Marx refers to the difference between the value of the labor power, as purchased by the capitalist, and the actual value produced by the laborer

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alienation

work under capitalism work is inherently alienating bc it deprives workers of the ability to experience work as an embodiment of their own creativity and skills

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ideology

a system of attitudes, beliefs, ideas, perceptions, and values that structure reality in a way that serves the interests of the dominant class

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Frankfurt School

interested in understanding capitalism not only as an economic system, but also as a cultural and ideological system that had a significant impact on the way people thought about and experienced the world

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economic determinism

argued that the nature of society was casually determined by its economic foundation

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dialectical theory

Frankfurt Schoolers viewed society as the product of the interrelationships among its cultural, ideological, and economic aspects

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critical theory

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culture industry

coming together of popular forms of mass culture, the media, and advertising to create a “totally administered society” that leaves individuals little room for critical thought

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cultural studies

  • An interdisciplinary academic movement that traces its birth to a group of scholars associated with the University of Birmingham in the United Kingdom, beginning in the mid-1960s.

    • They critique the distinction between high and low culture arguing that such opposition was not only elitist but also limited the ways in which everyday culture could be conceptualized.

    • Take everyday culture as a serious object of study, examining the complex ways in which it structures experience.

    • Explore the systems of shared meanings that connect members of a group or community. Such shared meanings are developed through “systems of representation”

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hegemony

Hegemony refers to the establishment of certain meanings and ideas in society in which general direction is imposed by the dominant fundamental group through developing consensus of others.

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corporate colonization

a concept that reflects the extent to which corporate ideologies and discourses pervade our lives

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Marx’s view on capitalism

under capitalism, workers do not possess their own means of production

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suggestions of culture industry

  • Popular culture is mass produced.

  • It is administered from above and imposed on people.

  • It creates needs in people that would not otherwise exist.

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Fordism

a set of organizational and societal arrangements that profoundly shaped 20th-century life

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division of labor

many workers each complete a single, repetitive task

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scientific management

addressed the relations between employers and employees

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systematic soldiering

deliberate restriction by workers of output

  • the central problem in the workplace

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ordinary management

a system Frederick Taylor perceived as arbitrary and based on rules of thumb

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charismatic authority

authority is derived from special powers

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traditional authority

authority is derived from tradition and custom

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rational-legal authority

authority is derived from a system of rational and impersonal rules

  • foundation for the bureaucratic model

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iron cage of bureaucracy

everyone becomes imprisoned

  • a rationalized world that is calculable but not necessarily fulfilling

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human relations school

  • the first to establish the idea of the workplace as a social organization

  • the studied conducted by the theorists still provide the touchstone for many of the central questions that present-day organizational communication and management scholars are asking themselves

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Hawthorne studies

researchers attempted to investigate the effects on employee behavior and attitudes of a variety of physical, economic, and social variables

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Hawthorne effect

workers respond to the personal attention paid to them by supervisors

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Theory X

traditional philosophy of management control

  • The average human being has an inherent dislike of work and will avoid it if he can.

  • Because of this . . . most people must be coerced, controlled, directed, threatened with punishment to get them to put forth adequate effort toward the achievement of organizational objectives.

  • The average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition, and wants security above all.

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Theory Y

realizes the full potential of workers as human beings

  • situates work as providing the possibility for human growth and the realization of higher needs of esteem and self-actualization

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four systems approach

leadership styles that reflect the degree of employee participation in organizational decision making

  • Exploitative-authoritative: Motivation occurs through fear and threats, and decisions are concentrated with top management.

  • Benevolent-authoritative: Motivation occurs through both rewards and threats, and decisions are made in top management with possible opportunity for comment at the lower level.

  • Consultative: Motivation occurs through rewards, and there is some low-level participation in decisions.

  • Participative: Motivation occurs through rewards, and decision making is distributed throughout the organization.

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rationalization

how the natural and social world was increasingly subject to planning, calculation, and efficiency

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